Frequently Asked Questions


FAQs and their answers!


What's Penpal-Gate?
I cannot log in.
I forgot my password.
How do I contact a member?
I've reached my e-mail sending limit, What can I do?
How can I customize the setup of my text?
How do I embed an mp3 onto my profile?
How do I search for a penpal?
How can I report member abuse?
From where do the statistics and polls on the home page originate?
How is my personal information managed?
Despite the FAQs, I still haven't found what I was looking for.



What's Penpal-Gate?

Penpal-Gate is an international language exchange community enabling you to meet penpals from all over the world. Our primary goal is to enhance and encourage the learning of foreign languages and cultural exchange among people of diverse nationalities.
For more information, visit About Penpal-Gate.


I cannot log in.

If the login form doesn't load, try the login form of the forum.


I forgot my password.

If you forgot your password, you can reset it at this page.


How do I contact a member?

You can contact a member directly by sending an e-mail via profile page. However, you may only send a limited number of e-mails per day. To contact a member without restrictions, you may simply post comments on a member's profile page.


I've reached my e-mail sending limit, What can I do?

If you simply own the free member account, you may choose to upgrade your account to VIP, which increases your daily quota. VIP members have 250 e-mails at their disposal (instead of 4) per day!


How can I customize the setup of my text?

This feature is accessible only to VIP members. VIP members may go to the bottom of their profile page and customize text as they wish.


How do I embed an mp3 onto my profile?

This customization is available only to VIP members.
VIP members: To embed an mp3, which plays each time your profile is visited, upload the desired mp3 to the form on your profile page.


How do I search for a penpal?

There are several search modes you can use:

  • By location: If you wish to meet a penfriend according to where they live;
  • By language: If you wish to meet a penfriend according to the languages they know or are learning;
  • By age range: If you wish to meet a penfriend with a similar age range;
  • By hobby: If you wish to meet a penfriend with similar interests;
  • By keyword: If you wish to meet a penfriend by entering all or part of his nickname, town, state, or personal notes;
  • By advanced search: For more precise results, gather information from above criteria to search for your penfriend.


How can I report member abuse?

Contact a moderator or an adminstrator from that member's profile page, through a forum, or via the Penpal-Gate contact form.


From where do the statistics and polls on the home page originate?

The statistics and polls are randomly and automatically generated at each display. All data come from Penpal-Gate and are exclusive property of the site.


How is my personal information managed?

All information we receive from our members are stored in our database (passwords are crypted).
Penpal-Gate guarantees and safeguards the transmission of your personal information to any third party.


Despite the FAQs, I still haven't found what I was looking for.

We invite you to submit your request in the appropriate forum.






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